These terms and conditions apply to the use of The Body Shop physical gift cards (“Gift Cards”), digital codes for online only redemption (“Digital Code”) and email gift cards (“E-Gift Cards”) together ("TBS Gift Cards").

• By purchasing or using a TBS Gift Card you accept and agree to these terms and conditions (“TBS Gift Card Terms”).
• We may amend these TBS Gift Card Terms from time to time. Any such amendment shall be effective once the revised terms have been posted on the site. Please check this website regularly for updates. Nothing in these TBS Gift Card Terms affects your statutory rights.
• When you use a TBS Gift Card the amount of your purchase will be deducted from the balance on the Gift Card. You may use the TBS Gift Card as part payment for goods of a higher value than the value on the TBS Gift Card upon payment of the difference.

GIFT CARDS NO PIN ON REVERSE 

• Validly activated Gift Cards without pin are redeemable in full or part payment for goods from The Body Shop stores and online in the Australia
• To check the balance on your Gift Card, simply take the Gift Card to one of our stores and ask a sales assistant for a balance enquiry. 
  
• You can also contact our Customer Care team to check the balance on your Gift Card.

GIFT CARDS WITH PIN ON REVERSE 

• Validly activated Gift Cards with a PIN on the reverse under a scratch off panel are redeemable in full or part payment for goods from The Body Shop stores in the Australia, and can also be used for online purchases at https://www.thebodyshop.com.au/
• For online purchases the long card number together with the PIN on the reverse (under the scratch off panel) can be entered in the Gift Card payment section of our website.

E-GIFT CARDS 

• Validly activated E-Gift Card are redeemable in full or part payment for goods from The Body Shop stores in Australia and for online purchases at https://www.thebodyshop.com.au/
• For use in store- please print the E-Gift Card and bring in the printed Barcode and PIN into store where our sales assistant will be happy to help you, or for online purchases the long card number together with the PIN can be entered in the Gift Card payment section of our website.
  

SALE OF TBS GIFT CARDS

• TBS Gift Cards can be purchased in-store at any store and online from our website https://www.thebodyshop.com.au/ 
• The minimum amount required to purchase a TBS Gift Card is $10, up to a maximum limit of $200 on any single TBS Gift Card.
  
• Payment is taken at the time of purchase of the TBS Gift Card. Cleared payment is required prior to the despatch of orders. 
• Each transaction is subject to various fraud checks and The Body Shop reserves the right to refuse an order if the payment is subject to additional verification or scrutiny or for any other reason, without providing explanation.
• E-Gift Cards ordered though Web Sales will be sent to the email address stated in the individual order. Despatch will usually be immediate but could be up to 48 hours after receipt of payment.
• Where possible The Body Shop will try to meet all delivery requirements but The Body Shop shall be liable for any loss incurred either directly or indirectly by failure to meet the requested delivery date. "Loss" in this instance includes any loss of profit, costs, damages, charges, other expenses, consequential losses and non-financial losses.
• Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. The Body Shop has any liability for lost, stolen or damaged TBS Gift Cards once risk has passed to the customer at time of delivery.
• Except where required by law, refunds will not be given on the purchase of a TBS Gift Card. Once your payment has been received your order can only be cancelled by contacting Customer Care.
• For the purposes of these terms and conditions The Body Shop Privacy Notice (https://www.thebodyshop.com/policies/privacy-policy) applies
• TBS Gift Card quantities (number of TBS Gift Cards ordered and value loaded on each TBS Gift Cards) should be checked immediately upon receipt. Any discrepancies must be notified immediately to The Body Shop Customer Care. 
• The Body Shop will not be held responsible for failure to meet its service obligations when any failure is brought about due to a cause beyond its reasonable control, for example: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
• Whilst the contents of the card website are checked for accuracy, The Body Shop will not be held responsible for omissions or errors or any statements made on the site. The Body Shop is not responsible for any losses incurred if information is used from the website or if accessing the site may result in viruses to your computer equipment.

USE OF TBS GIFT CARDS

• All TBS Gift Cards expire, and any unspent funds thereon will be forfeited, if not used for purchases 36 months following activation. You will not be reminded when your TBS Gift Card is about to expire, and it is your sole responsibility to ensure that any balance is used in full prior to expiry.
• Funds on TBS Gift Cards cannot be redeemed for cash or any other tender at any time. No change will be given but any remaining balance will remain on the TBS Gift Card to be applied to future purchases. TBS Gift Cards may not be exchanged for a different currency or other type of TBS Gift Card.
• All refunds of goods or services purchased with a TBS Gift Card will be made in accordance with The Body Shop's refund policy. Refunds for goods purchased with a TBS Gift Card will be paid back onto a TBS Gift Card.
• Subject to applicable laws, we reserve the right to cancel any TBS Gift Card and/or suspend or permanently discontinue the TBS Gift Card programme altogether, or any part thereof (including online redemption), if we consider such action is legally necessary. Such action may be necessary, for example, to comply with applicable law or regulation, if there is reasonable evidence of tampering or fraud, or as a result of circumstances beyond our reasonable control. We reserve the right to correct the balance of a TBS Gift Card if a clerical or accounting error has occurred, including if your payment of the TBS Gift Card is disputed or not received.
• We cannot replace the TBS Gift Card if lost or stolen. Please treat the TBS Gift Card with the same level care as you would cash. They will not be replaced if lost, stolen or damaged. TBS Gift Cards are not a cheque guarantee, credit or charge card.
• We reserve the right to refuse to accept a TBS Gift Card as payment if there is reasonable evidence of tampering or fraud, or if the TBS Gift Card is mutilated, altered, damaged or defaced in any way.
• If you believe a TBS Gift Card may be damaged, defective or not working, please contact the Customer Care team as soon as possible.
• For the avoidance of doubt, TBS Gift Cards cannot be used for purchases or redeemed through any third party seller of The Body Shop products.
• For the avoidance of doubt, we only accept TBS Gift Cards - we do not accept any other gift cards including All For One, Amazon or any other high street gift cards.

GENERAL

• The images on the website including trademarks can only be used with the permission of the owner.
• Breach of the TBS Gift Card Terms by you will entitle The Body Shop to seek the appropriate legal remedy available for injunction, damages or otherwise.
• These TBS Gift Card Terms shall be governed by and construed in accordance with the laws of Australia. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts.
• TBS Gift Cards are issued by and remain the property of The Body Shop Australia,  Chadstone Tower One, Level 7, 1341 Dandenong Road, Chadstone, 3148.

Last updated on 03/10/2025