Standard Delivery

Currently, we offer standard delivery at a flat fee of AU$8.95 (incl.GST). Orders over $79 in product value will be delivered free of shipping charge and sent via our standard delivery service.

Express Delivery

We are now offering express delivery at a flat fee of AU$14.95 (incl.GST) except orders to Queensland, Western Australia, and Northern Territory at a flat fee of AU$15.95 (incl.GST). Please select your preferred delivery option at checkout.

Dispatch Estimation

All goods are dispatched from Melbourne, Victoria, Australia and are delivered by Australia Post. Most orders are dispatched from our warehouse within 24 hours if you placed your order on a business day. If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days.

Delivery Options

Upon dispatch we will send you a notification email and your order should arrive within 1-5 business days for standard delivery and 1-3 business days for express delivery. Please note it can take longer to QLD, NT, WA, remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.

Express Delivery

If all the items you ordered are in stock at the time of purchase, and you have placed your order before 10AM, you can expect your order to be dispatched the same day. If your order was placed after 10AM, and all items are available, your order will be dispatched next business day.

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way; or should you receive damaged or faulty product; or receive an incorrect order please contact us within 30 days of purchase. All refunds will be made by method of payment, excluding delivery costs. We cannot accept returns on Gift Cards.

Return to store

Goods purchased online may be returned to stores. If you are returning to a store, please make sure you have the confirmation email with you. If this document is not presented, the store will not be able to process your refund for you.

Return via post

You may return goods by contacting the Customer Care team, who will advise you on how to return your goods via post and issue you a return form.

The following information will be required when returning your goods:

1. Confirmation Email containing your Transaction Reference Number
2. Delivery Documentation containing your Delivery Number
3. List and description of goods to be returned
4. Reason given for returning goods
5. If returning goods by post please also include completed returns form.

Receipts showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods

When returning the goods by post please note:

• It may take up to 10 days for your parcel to reach us
• Returned items will be processed within two (2) working days of receipt
• Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit
• You are advised to use a carrier that offers both traceability and insurance